RETURN, REPLACEMENT AND REFUND
THE NUTRI STATION is committed to delivering products in perfect condition and ensuring customer satisfaction. We understand that sometimes issues may arise, and we offer returns under the following circumstances:
Once the return request is accepted, we will provide instructions for returning the damaged product. After receiving the product and verifying the damage, we will process a full refund or offer a replacement, based on your preference.
Once the return request is accepted, we will provide instructions for returning the incomplete order. After receiving the returned items and confirming the discrepancy, we will process a full refund for the missing items or send you the missing items, as per your preference.
If the expiration is verified, we will guide you through the return process. Once the return request is accepted, we will provide instructions for returning the expired product. After receiving the product and confirming the expiration, we will process a full refund or offer a replacement, based on your preference.
Usage Restrictions:
Prohibited Activities:
When using the Website, you are not allowed to engage in the following activities:
Additional Prohibitions:
Apart from the above, you are also restricted from engaging in the following activities:
Engaging in these prohibited activities may result in appropriate actions being taken by THE NUTRI STATION to ensure the integrity and security of the platform and to maintain a positive user experience for all.
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Purchase Limits:
We may, at our discretion, limit the quantity of items per person, household, or order. These limits could apply to the same account, credit/debit card, or billing/shipping address. We’ll inform you if such limits are in place. Additionally, we can prohibit sales to anyone as we deem appropriate.
Pricing Accuracy:
While we aim to offer precise product and pricing details, errors can occur. The actual price of a product is confirmed upon your order. If a product is inaccurately priced due to an error, we reserve the right to decline or cancel orders, unless the product is already dispatched. If there’s a mispriced item, we might contact you for guidance or cancel the order, notifying you accordingly. Until your ordered product is dispatched, any price modifications or cancellations will be communicated to you via the provided email or contact number.
In case your order is accepted, your payment will be processed and notified via email or contact number. If we cancel an order after processing the payment, the amount will be refunded. Although we strive to offer the best value, prices and availability can change without prior notice. Our promotional offers are limited to specific categories, and some coupon codes might not apply to certain products or services, at our sole discretion.
Privacy Policy:
Please carefully review our privacy policy. If you disagree, please refrain from using the Website. Your provided information, including sensitive data, is entirely voluntary. You retain the right to withdraw your consent at any time, but such withdrawal won’t affect past actions.
You have the ability to access, modify, or delete the data you’ve shared with us. When you visit the Website, certain details such as the URL you came from, your IP address, operating system, and browser type are automatically collected. Temporary cookies are utilized for technical purposes, ensuring smooth functionality.
In some cases, ads may be customized based on a general user profile. It’s important to note that we cannot be held responsible for any damage to your equipment resulting from your use of the Website.
For a comprehensive understanding, please note:
Should you have any privacy concerns, we encourage you to communicate them to us, and we promise to address them appropriately.
Rest assured, your personal information is not disclosed to advertisers for marketing or promotional purposes, including sensitive details like passwords, credit card numbers, and bank account numbers. Your privacy and security remain our priority.
Financial Details:
When you use the Website’s services, you acknowledge and agree that the credit/debit card details or other financial information you provide for availing services must be accurate and legally obtained. You must not use any credit/debit card or financial facility that you do not lawfully own or have obtained.
It’s important to understand that any financial information you submit is directly received by our acquiring bank, and it is not retained by us. Therefore, we cannot be held liable for any credit/debit card fraud that may occur. If a credit/debit card is fraudulently used, the responsibility for such usage will rest upon you, and the burden of proving otherwise will be solely on you.
In the unfortunate event of fraudulent usage, both we and our associated acquiring bank or financial institutions reserve the right to seek recovery of costs related to goods, collection charges, and even legal fees from individuals involved in fraudulent activities. We and our associated acquiring banks or financial institutions also reserve the right to initiate legal proceedings against such individuals for their fraudulent use of the Website, as well as for any other unlawful acts or breaches of these terms and conditions, in accordance with applicable laws.
Website Feedback, User Comments, and User-Generated Content:
When you provide reviews, comments, feedback, suggestions, or any other submissions to us through this Website, they become our property. By sharing such content, you grant us full rights to use, reproduce, modify, publish, and distribute it for any purpose, without needing to compensate you. Your submissions will be exclusively ours, and we won’t be limited in their use.
We are not obligated to keep your submissions confidential, pay you for them, or respond to them. It’s important that any content you share does not violate any third-party rights, like copyright or trademark, and doesn’t harm anyone. Please avoid submitting unlawful, threatening, or offensive material, as well as spam or malicious content.
We may not regularly review posted content, but we have the right to monitor, edit, or remove any submissions as needed. You are responsible for the accuracy and legality of your comments, and you agree to indemnify us for any claims resulting from them.
You also agree not to use false information or impersonate others when submitting content. We and our affiliates do not take responsibility for any user-generated content, and we may use the name you provide in connection with your submissions.
Copyright & Trademark:
We and our suppliers, as well as licensors, firmly assert all intellectual property rights in the text, programs, products, processes, technology, content, and other materials displayed on this Website. Accessing this Website does not grant or imply any license under our or any third party’s intellectual property rights. Copyright and other rights in this Website are either owned by us or licensed to us. Any use of this Website or its contents, including copying or storing them, for anything other than your own personal, non-commercial use, requires our prior permission. Modifying, distributing, or reposting any content from this Website for any purpose is strictly prohibited.
The names, logos, trademarks, and service marks related to THE NUTRI STATION are either owned by us or licensed to us. Using them without authorization is prohibited. Accessing this Website does not grant permission to use any names, logos, or marks that appear on the Website. References to third-party names, marks, products, or services on this Website are provided for convenience and do not imply our endorsement.
All materials on this Website, including images, text, illustrations, designs, icons, photographs, programs, music clips, video clips, and other materials (collectively, the “Contents”), are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you. Reproducing, publishing, transmitting, distributing, displaying, modifying, creating derivative works, selling, or exploiting the Content, Website, or related software is strictly prohibited.
The software used on this Website is the property of THE NUTRI STATION or its suppliers and licensors, protected by copyright laws. The Content and software may be used only as a shopping resource. Any other use, including reproduction, modification, distribution, transmission, republication, display, or performance of the Content, is strictly prohibited.
The compilation of all content on this Website is the exclusive property of THE NUTRI STATION, protected by copyright laws. We are committed to preventing the sale of counterfeit goods that bear a trademark or logo identical or substantially similar to another brand’s trademark.
Objectionable Material:
While using this Website or any of its provided services, you acknowledge that you might come across Content that could be considered offensive, indecent, or objectionable to some individuals. Such Content may or may not be explicitly identified as such. Your use of the Website and its services is solely at your own risk. To the maximum extent permitted by applicable law, neither THE NUTRI STATION nor its affiliates shall be held liable to you for any Content that you may find offensive, indecent, or objectionable.
Termination:
This User Agreement remains in effect until terminated by either party. You have the option to terminate this User Agreement by providing written notice through the Indian postal system by registered post, indicating your intent to discontinue your association with this Website. Upon termination, you must cease all further use of the Website.
We hold the right to terminate this User Agreement at any time, without prior notice, thereby denying your access to the Website. This termination will not incur any liability on the part of THE NUTRI STATION. In the event of termination by either party, you are required to promptly delete all downloaded materials obtained from this Website, including any copies. Our rights regarding any submitted Comments will persist after termination. The termination of this User Agreement will not nullify your obligation to fulfill payment for products already ordered from the Website or affect any pre-existing liabilities under this User Agreement.
Limitation of Liability and Disclaimers:
The Website provided by THE NUTRI STATION is offered without warranties or guarantees and is provided “As Is.” You assume all associated risks when using the Website. While we strive to ensure the correctness, credibility, and quality of content from other Internet sources displayed on the Website, we disclaim any liability or responsibility if this is not the case. We are not accountable for errors, omissions, or outcomes stemming from the use of such information or for any technical issues you may encounter while using the Website.
This disclaimer does not affect any product warranties provided by manufacturers as specified in product specifications. This disclaimer is a vital component of this User Agreement. To the maximum extent permitted by applicable law, THE NUTRI STATION and its suppliers shall not be held liable for indirect, incidental, special, consequential, or exemplary damages, including, but not limited to, losses of profits, goodwill, use, data, or other intangible losses arising from the use of the Website, its services, or this User Agreement.
Our total liability for all liabilities under this User Agreement, whether in tort or contract, is limited to the amount charged to you for the products ordered. THE NUTRI STATION, its associates, and technology partners make no representations or warranties regarding the accuracy, reliability, completeness, and timeliness of content, information, software, text, graphics, links, or communications provided on or through the use of the Website, or the uninterrupted and error-free operation of the Website.
We assume no responsibility for any financial or other damage suffered due to the delay, failure, interruption, or corruption of data transmitted while using the Website, or for any interruptions or errors in the operation of the Website.
Website Security:
At THE NUTRI STATION, ensuring the security of our website is of utmost importance. To maintain a safe online environment, we have implemented comprehensive security measures. Please take a moment to understand our approach to website security:
ENTIRE AGREEMENT:
HEALTH RELATED INFORMATION:
SHIPPING AND DELIVERY:
CANCELLATION POLICY:
To ensure a secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, THE NUTRI STATION reserves the absolute right to cancel all past, pending, and future orders without any liability. THE NUTRI STATION also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of products on the Website and stock unavailability. Additional verifications or information may be required before accepting any order. Users may be contacted if all or any portion of an order is cancelled or if additional information is needed. If an order is cancelled after payment has been made, the charged amount will be reversed to the user’s account. Any promotional vouchers used for cancelled orders may not be refunded. Furthermore, in cases of suspicious transactions, THE NUTRI STATION reserves the right to inform law enforcement officials and provide them with transaction details for investigation of any illegal activity.
Users may be considered fraudulent if, among other scenarios:
Users may be considered adverse to business if, among other scenarios:
Accounts of users falling into fraudulent or adverse categories may be blocked, and any credits earned through loyalty or referral programs will be forfeited in such cases.
THE NUTRI STATION may cancel any orders classified as ‘Bulk Orders’ under certain criteria at any stage of product delivery. An order can be classified as ‘Bulk Order’ if it meets the below-mentioned criteria, and any additional criteria as defined by THE NUTRI STATION:
Any promotional voucher used for placing ‘Bulk Orders’ may not be refunded.
If a user raises a complaint for partial item/partial orders:
Users may not be eligible for a refund if they fall into any of the following scenarios:
WhatsApp Messenger Communication Policy:
By opting in or accepting the terms and conditions, you (the “User”) provide consent to THE NUTRI STATION to communicate with you through WhatsApp for all transactional and promotional messages and communication requirements. We will handle your information responsibly, using it to enhance your experience with us and offer the best deals and discounts available. Your privacy and communication preferences are important to us.
THE NUTRI STATION values your trust and is dedicated to resolving any issues promptly and fairly to provide you with the best possible shopping experience. By placing an order with THE NUTRI STATION, the User acknowledges and accepts the terms and conditions.
There are zero hidden charges when you make a purchase on The Nutri Station. The price you see on the Final Checkout page is exactly what you pay.
You may use Credit cards/Debit cards, and Internet Banking.
Once your order has been logged and payment authorization has been received, we confirm receipt of the order and begin processing it.
You will receive an email containing the details of your order when the Nutri Station receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered, and the expected dispatch or delivery time.
Terms & Conditions:
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product